Refund & Cancellation Policy
Last updated: 11 September 2026
This Refund & Cancellation Policy applies to services provided by CW Host.
1. Cancellation
Clients wishing to cancel a service should contact CW Host as soon as possible.
The consequences of cancellation may depend on the stage of the project and the terms agreed in the quotation or service agreement.
2. Website projects
Where work has already been completed or commenced, cancellation does not automatically entitle the client to a refund for work already performed.
Any refund will be considered according to the individual circumstances and applicable agreement.
3. Hosting services
Hosting services are generally provided for the agreed subscription or billing period.
Cancellation of a hosting service does not automatically result in a refund for a period that has already been provided, except where required by applicable law or otherwise agreed in writing.
4. Domain registrations
Domain registration and renewal fees paid to domain registries or third-party providers may be non-refundable where the relevant registry or provider does not permit a refund.
5. Refund requests
Refund requests should be submitted in writing to:
The request should include the client’s name, relevant service and reason for the request.
6. Legal rights
Nothing in this policy is intended to remove or limit any rights a consumer may have under applicable South African consumer-protection legislation.
7. Changes
CW Host may update this policy from time to time.